Detailed List of Services

• Priority response over Non-Managed services clients
• Equipment Assessment (Computers, Monitors, Printers, Network)
• Network Diagram
• Equipment Setup Worksheets
• Preventative Maintenance - Blow out system, Dust, Dirt, Fan Inspection, Air flow and Power supply. (Every 6 months minimum or sooner if needed)
• Unlimited phone support
• Unlimited IT consultations
• Unlimited IT growth planning
• Unlimited remote support
• Unlimited on site support (including trip charges)
• Unlimited “NEW” hardware installation labor (hardware must be purchased from Micro Solutions). Hardware must be added to Managed Services agreement or replace equipment already on agreement.
• Disaster Recovery Backup (Client must be using Disaster Recovery backup software)
• Backup job monitoring (via email)
• Annual Domain renewal (does not include fees associated with renewal, usually $15.00)
• Email account management (does not included fees associated with email service)
• Computer, User, Password List (unless changed by user)
• User, Email account, Password, List (unless changed by user)
• Windows Updates, and Patches (within the same version)
• Anti-Virus updates, and scans (does not include annual subscription fees)
• Onsite visits to consult with users and check on any “issues” (at least once a month), with follow up to ensure issue resolution.
• Status report of all service calls.
• Other IT related Vendor communication to clients software, broadband, and low voltage cabling vendors. Client must provide letter of agency.